Information We Collect

When you place an order, submit a custom-order request, or contact Heartfelt Made, we may collect information you provide such as your name, email address, shipping address, order details, and any information you include in a message or request.

Payment information is processed securely through our payment provider and is not stored directly by Heartfelt Made.

How We Use Your Information

We use the information you provide to process and fulfill your orders, communicate with you about purchases or custom-order requests, provide customer service, arrange shipping, and operate and improve Heartfelt Made.

We may also use your information when necessary to prevent fraud, resolve disputes, comply with legal obligations, or protect the rights and security of our business and customers.

Heartfelt Made does not sell your personal information.

Sharing Your Information

Heartfelt Made may share information with trusted service providers only when necessary to operate our business and complete your order. This may include payment processors, website and online-store providers, and shipping carriers.

These service providers may receive information needed to perform their services, such as processing your payment or delivering your order.

We may also disclose information when required by law or when necessary to protect our legal rights. Heartfelt Made does not sell your personal information.

Cookies & Website Data

Our website may use cookies and similar technologies to help the site function properly, remember preferences, understand how visitors use the website, and support features such as the shopping cart and checkout.

Some cookies may be provided by services used by our website, including our website provider and payment services. You can control or delete cookies through your browser settings, although disabling certain cookies may affect how some parts of the website work.

How Long We Keep Your Information

Heartfelt Made keeps personal information only for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and transaction records, resolve disputes, and meet applicable legal, tax, or accounting requirements.

The length of time information is retained may vary depending on the type of information and why it was collected.

Your Privacy Choices

If you have questions about the personal information Heartfelt Made has received from you, or if you would like to request that your information be corrected or deleted where applicable, please contact us using the contact form on our website.

Please note that we may need to retain certain information when required for legal, tax, accounting, fraud-prevention, or transaction-record purposes.

Contact Us

If you have questions about this Privacy Policy or how Heartfelt Made handles your personal information, please contact us through the contact form on our website.