Shipping

Ready-to-ship items are typically prepared and shipped within 2–3 business days. Custom orders may require additional processing time.

Orders are shipped using USPS Ground Advantage. Once your order has been shipped, delivery times are determined by USPS and may vary depending on destination, holidays, weather, or other carrier delays.

Please make sure your shipping address is correct before submitting your order. Heartfelt Made is not responsible for delays caused by the shipping carrier.

Returns & Exchanges

Because our items are handmade, returns and exchanges are accepted only for items that arrive damaged, defective, or incorrect. Please contact Heartfelt Made within 7 days of delivery if there is a problem with your order.

Custom or personalized items cannot be returned or exchanged unless they arrive damaged, defective, or were made incorrectly.

If your order arrives damaged, please keep the item and packaging and contact us with photos so we can review the issue and work with you on a solution.

Please contact us before returning any item. Items returned without prior approval may not be accepted.

Cancellations

If you need to cancel an order, please contact Heartfelt Made as soon as possible. Orders may be canceled if work has not yet begun and the order has not been shipped. Custom or personalized orders cannot be canceled once production has started.

Lost or Delayed Packages